Mobile Banking
The ValuePay MFB mobile app is the primary channel through which customers access the Bank. It is designed to be lightweight, secure, accessible across a wide range of devices, and resilient against typical Nigerian network conditions.
Supported Platforms
Android — versions 8.0 and above, available on the Google Play Store.
iOS — versions 14.0 and above, available on the App Store.
A progressive web app for desktop and lower-end devices that cannot install a native app.
A USSD short-code channel for feature phones and customers without consistent data.
Core Capabilities
Account opening, KYC tier upgrade, and identity verification.
Real-time intra-bank and inter-bank transfers via NIP.
Bill payments, airtime and data purchase, and cable-TV top-up.
Dedicated virtual accounts and invoicing for MSME customers.
Savings, investment, and loan product application and servicing.
Card management — request, freeze, unfreeze, change PIN, set limits.
AI-assisted and chat-flow payments.
Offline person-to-person payments through PSCTP.
Security Features
Device binding
Each app installation is cryptographically bound to the customer, the device, and the SIM at activation.
Multi-factor authentication
Combinations of PIN, biometric, OTP, and out-of-band confirmation depending on transaction risk.
Step-up authentication
For high-value, high-risk, or counterparty-changing actions.
Encrypted storage
Credentials and tokens stored in the secure enclave of the device, never in plain storage.
In-app fraud signals
Unusual location, unusual device, jailbreak/root detection, and anomalous behaviour analytics.
Self-service lockout
Customer-controlled session timeouts and rapid self-service lockout for lost or stolen devices.
Transaction Limits
Subject to the prevailing CBN three-tier KYC framework.
| KYC Tier | Single Transaction | Daily Limit | Cumulative Balance |
|---|---|---|---|
| Tier 1 | ₦50,000 | ₦50,000 | ₦300,000 |
| Tier 2 | ₦200,000 | ₦500,000 | ₦500,000 |
| Tier 3 | Per published schedule | Per published schedule | No statutory cap |
Service Hours
Core digital services are designed for 24×7×365 availability, save for scheduled maintenance windows, force majeure, or instructions from a regulator.
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